Help Desk has average response time of 22 minutesThe Help Desk was established to quickly assist our clients with support questions, updates and emergency situations. Lately many clients have called with their support questions and it has caused a delay in assisting all our clients efficiently.We have created a new policy that we will no longer be assisting clients with regular support issues over the phone. Our support staff has been able to resolve the average update/ help ticket in about 4 hours. We have increased the staff to handle the load of support issues. We appreciate your cooperation with this new policy. We feel it will be better for our Lawyer Website clients by establishing a level of dependability through the Help Desk. Department: Help Desk Author: Daniel Date: Jun 25, 2008 |
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